Spoke with them about 4 months ago to replace my chimney. Everything was going smoothly until it was time for them to actually do work. I signed up on the website and signed all the paperwork. I waited and waited for a call or email to schedule an appointment but nothing. I tried calling but did not get an answer or call back. On Christmas Day as I was sitting down for dinner with my family they finally called and tried to schedule an appointment. I asked them to call me back on the following day but once again nothing.
As a follow up to the response I have yet to be contacted and nothing has been resolved.
These guys are The Best. Custom Baths and Showers , Bath Planet ! Cabinets . Roofing . Remodeling for ANY Project you can think of .. You name it and YOUR DREAM HOME IMPROVEMENT can get it done ... 3-12-19 Once again I hired Your Dream Home Improvement and they took care of my kitchen remodel and subfloor damage in my bathroom.. everything was fast and painless. Such a Good Feeling to hire a company you can trust. Thanks Your Dream Home Improvement
This is the second time we have hired Your Dream Home Improvement.. Absolutely The Best Experience each time. Everyone was very Knowledgeable and Professional. We had a Total Bathroom remodel and several other things that needed repaired after the Hurricane. Everything on my list of repairs was fixed.. couldn’t be Happier
ABSOLUTELY recommend this professional team of highly skilled, knowledgeable staff! They were responsive to my wants/needs/concerns and responded to all in a timely manner. I had my bathroom completely remodeled, a structural wall repaired and new posts put in my carport. I LOVE, LOVE, LOVE the finished products! I am astonished at how diverse the workers' skills are. .... one person may possess several skills, i.e., carpentry, plumbing, electrical, etc.. I am highly impressed. And....they were considerate about cleaning up behind themselves and not leaving a mess at the end of the day. I appreciated that so very much! I won't ever use another contractor again. They are my "Go-to" guys for everything!
Don't waste your time. Someone came to give us a quote on work we needed done, and never heard back. Had to contact them and were told "sorry, we can't do the work you are asking." We needed new exterior doors installed and some molding inside. What kind of work do they do then?!
I had a garage ceiling drywall repair. This company did a fantastic job from start to finish. The scheduling agent, project estimator, and workers were very professional. They were all on-time and completed the job perfectly ahead of schedule. The price was reasonable and I will use them again for future renovations.
I called Dream Home during the week and they sent someone on a Friday to come and give me a free estimate. The work that needed to be done was a little more than what I expected but reasonable. On Monday, a Federal holiday, Dream Home had a couple of guys out to fix my ceiling. They were punctual, friendly, and professional. If I ever need work done on my roof or any other service they provide, I will definitely call them back. Best experience I've had thus far with a roofing company. Thank you guys!!!
Let me begin by saying that I was a return customer, but I won't be again. Last summer, My Dream Home Improvement built a fence for me. This experience was pretty good, especially compared to the most recent one. I called almost two weeks ago to book an appointment for an estimate on having some work done. The earliest they had open was for yesterday. My appointment was scheduled from 5-6 and I was told someone would call before they were arriving. Around 6:05, no one had called or shown up. I called the business and no answer because the business was closed. About 20 minutes later a worker called me and said he would be on his way(this was already 20 minutes past my appointment time). I told him I had somewhere else to be but I would wait. He then told me he would be there by 6:35...He did not show. I had to leave my house. My roommate told me that he showed up around 6:45-6:50 and she sent him away. I am seriously appalled by the level of customer service. If I remember, they were late for my last appointment for the fence. I will be finding a new business to have my housework done from now on. The only reason I gave 2 stars is because the employee finally did call and explain he was late(even though it was already past my scheduled time)
I am not happy with the experience I've had with this company. The person that came to the house to quote was supposed to be there between 9 am and 11 am and showed up after 2pm, after I called multiple times trying to figure out what was going on. The people on the phone were very nice and clearly tried to be helpful, and the person that came to quote the job was also very nice, but that's about the only positive part of my experience. They were also supposed to send samples for me to look at and the guy showed up with nothing.
I received a phone call a few days after the person came to quote the project, from some other company trying to sell me on a different product than what I was getting quoted. They said they had a representative in my area and could have someone come by and show me samples of this other product. I said no thank you, I'll take a look online and contact back if I'm interested, but i got the feeling that I wasn't going to get my original quote until i talked to these people but I thought that couldn't possibly be the case. It was. The person that came to quote called me a few days after that and said they're finishing up my quote and that I really need to see this other product because it's so great. Yet another sales pitch! I got a message saying I can reschedule. I didn't understand what that message meant, but I assumed they are still trying to get me to hear their full sales pitch in person before I get my quote. I'm done with this company. All I wanted was my project quoted, I got multiple pushy sales pitches and no quote.
Have contacted them for multiple jobs...they have always responded quickly and professionally. The home office is polite and courteous and the contractors work hard and do great work. The best part is they are always looking out for us in other areas...fix door knobs or little things that just show professionalism. They also recognize areas of concern and will advocate for needed repairs even if not using them. I appreciate that!
T New14:16 13 Mar 19Spoke with them about 4 months ago to replace my chimney. Everything was going smoothly until it was time for them to actually do work. I signed up on the website and signed all the paperwork. I waited and waited for a call or email to schedule an appointment but nothing. I tried calling but did not get an answer or call back. On Christmas Day as I was sitting down for dinner with my family they finally called and tried to schedule an appointment. I asked them to call me back on the following day but once again nothing. As a follow up to the response I have yet to be contacted and nothing has been resolved.
