I had a garage ceiling drywall repair. This company did a fantastic job from start to finish. The scheduling agent, project estimator, and workers were very professional. They were all on-time and completed the job perfectly ahead of schedule. The price was reasonable and I will use them again for future renovations.
I called Dream Home during the week and they sent someone on a Friday to come and give me a free estimate. The work that needed to be done was a little more than what I expected but reasonable. On Monday, a Federal holiday, Dream Home had a couple of guys out to fix my ceiling. They were punctual, friendly, and professional. If I ever need work done on my roof or any other service they provide, I will definitely call them back. Best experience I've had thus far with a roofing company. Thank you guys!!!
Let me begin by saying that I was a return customer, but I won't be again. Last summer, My Dream Home Improvement built a fence for me. This experience was pretty good, especially compared to the most recent one. I called almost two weeks ago to book an appointment for an estimate on having some work done. The earliest they had open was for yesterday. My appointment was scheduled from 5-6 and I was told someone would call before they were arriving. Around 6:05, no one had called or shown up. I called the business and no answer because the business was closed. About 20 minutes later a worker called me and said he would be on his way(this was already 20 minutes past my appointment time). I told him I had somewhere else to be but I would wait. He then told me he would be there by 6:35...He did not show. I had to leave my house. My roommate told me that he showed up around 6:45-6:50 and she sent him away. I am seriously appalled by the level of customer service. If I remember, they were late for my last appointment for the fence. I will be finding a new business to have my housework done from now on. The only reason I gave 2 stars is because the employee finally did call and explain he was late(even though it was already past my scheduled time)
I am not happy with the experience I've had with this company. The person that came to the house to quote was supposed to be there between 9 am and 11 am and showed up after 2pm, after I called multiple times trying to figure out what was going on. The people on the phone were very nice and clearly tried to be helpful, and the person that came to quote the job was also very nice, but that's about the only positive part of my experience. They were also supposed to send samples for me to look at and the guy showed up with nothing.
I received a phone call a few days after the person came to quote the project, from some other company trying to sell me on a different product than what I was getting quoted. They said they had a representative in my area and could have someone come by and show me samples of this other product. I said no thank you, I'll take a look online and contact back if I'm interested, but i got the feeling that I wasn't going to get my original quote until i talked to these people but I thought that couldn't possibly be the case. It was. The person that came to quote called me a few days after that and said they're finishing up my quote and that I really need to see this other product because it's so great. Yet another sales pitch! I got a message saying I can reschedule. I didn't understand what that message meant, but I assumed they are still trying to get me to hear their full sales pitch in person before I get my quote. I'm done with this company. All I wanted was my project quoted, I got multiple pushy sales pitches and no quote.
Have contacted them for multiple jobs...they have always responded quickly and professionally. The home office is polite and courteous and the contractors work hard and do great work. The best part is they are always looking out for us in other areas...fix door knobs or little things that just show professionalism. They also recognize areas of concern and will advocate for needed repairs even if not using them. I appreciate that!
Jeffery Barnes02:18 03 Mar 17I had a garage ceiling drywall repair. This company did a fantastic job from start to finish. The scheduling agent, project estimator, and workers were very professional. They were all on-time and completed the job perfectly ahead of schedule. The price was reasonable and I will use them again for future renovations.
